TERMS AND CONDITIONS

Arranway Ltd or its suppliers will be referred to as the
‘supplier’

By purchasing anything from our website you are agreeing to
our terms and conditions, please read each section.

Buying from our site and the order process

You can order products displayed on this website on-line only.

As soon as you have completed an order you will receive an email stating the order has been processed/declined/cancelled. This is a preliminary
email and does not guarantee you the goods. The goods are only confirmed as shipped when you receive a “completed” email from us meaning your
order has been dispatched.

How/where we deliver

We mainly deliver within the UK but we also offer international delivery to Europe and the United States, the website will show postage costs for international countries once you have entered your postal address.

Orders are generally dispatched either by Royal Mail or by Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your goods between these hours. We do not supply any other forms of delivery outside the scope
of the Royal Mail or our couriers terms and conditions.

We reserve the right to change postal methods if circumstances require it.

Occasionally your order will be sent in multiple dispatches, this may be due to stock levels, difficult to package items, or to keep delivery costs as low as possible for you.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods
are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your
order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

This does not affect your statutory rights as a consumer.

Accepted Payment methods

All prices are in UK pounds unless otherwise specified.

We currently accept Paypal and credit/debit cards via Paypal.

You may pay by any major credit card, debit card (uk only).


If your delivery address is outside the UK and you order online you must pay by credit card.

Warranty

All goods supplied by Arranway Ltd that do not supply a direct manufacturer warranty are warranted free from defects for 12 months from date of supply (unless otherwise stated). This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Arranway Ltd or its supplier, failure to follow the supplier’s instructions, or any alteration or repair carried out without the supplier’s approval. For manufacturer warranty for goods please read terms and conditions supplied by manufacturer. If the goods supplied to you are damaged on delivery you should notify Arranway Ltd via email within 48 hours.

Returns

If for any reason you are unhappy with your purchase, all you have to do is return it to us in good condition in original unopened packaging with the original invoice within 28 days and we will issue a full refund for the price of the item less a standard 10% handling charge.

You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods at your address, in which case you must give written notice to the company by email giving the order number, item ordered and your full details and your RMA number (see below).

Notification by phone is not sufficient. If you exercise your rights to cancel after you have received the goods you will be responsible for returning the goods to Arranway Ltd at your own cost and it is advised to use a recorded method to show proof of delivery. The goods must be returned to the address shown below and you must make sure goods have sufficient packaging as to avoid damage in transit. If you do not return the goods as required, Arranway Ltd may charge you a sum not exceeding the direct cost of recovering the goods. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

Returns Address

Items without full details, intact packaging and invoice copy will not be accepted, please ensure your package the items correctly

Arranway Ltd (returns)
51 Moss Street
Paisley
PA1 1DR

Payments

You may pay by any major credit card, debit card (uk only).


If your delivery address is outside the UK and you order online you must pay by credit card.

Our responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.

Copyright, Trademarks & Data Protection

All rights in the designs and information on our website are
owned by us. They are protected by copyright, trademarks and other intellectual
property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy (please see help area for more information).

Links to other websites and services

Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Limitation of Liability

The Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.

If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

Arranway Ltd staff do their utmost to keep the quality of informationas accurate as possible. However Arranway Ltd will not be held liable for any errors, and any loss or damage you incur due to these errors. If an error is found in the pricing of goods, Arranway Ltd will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If Arranway Ltd does not receive an order confirmation within 14 days of informing you of the error the order will be cancelled automatically. If you cancel, Arranway Ltd will refund or re-credit you of any sum that has been paid by you or debited from your credit card for the goods.

These terms are governed by the laws of Scotland and any disputes will be decided only by the courts of Scotland.

 

PRIVACY POLICY

What information do we collect?

We do not store credit card details nor do we share customer details with any 3rd parties

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience

(your information helps us to better respond to your individual needs)

• To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature
• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to�keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Account panel and going to the ‘Modify Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Account Sharing

By Creating an account on our website you may automatically gain access to other company owned websites. This is purely for convience meaning you don’t need to create a new account for each of our sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the Contact us page on our website.